689bt Privacy
Policy & Data Rights
At 689bt, protecting your personal information is a core commitment. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you hold as a player based in Bangladesh or elsewhere.
Privacy at a Glance
A summary of the most important privacy principles that govern how 689bt handles your personal data. The full policy detail follows below.
Every piece of data transmitted between your device and the 689bt platform is protected by 256-bit SSL encryption. Whether you are logging in, making a deposit via bKash or Nagad, or contacting support, your data travels over a fully encrypted connection at all times.
689bt does not sell, rent, or trade your personal information to third-party advertisers or data brokers under any circumstances. Your data is used exclusively to operate your account, process transactions, comply with legal obligations, and improve your experience on the 689bt platform.
Registered 689bt players have the right to access, correct, or request deletion of their personal data at any time. You may also request a copy of the data we hold on you, withdraw consent for certain processing activities, or raise a formal complaint — all by contacting our support team at [email protected].
689bt collects only the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with anti-money laundering obligations. We do not collect data beyond what is needed, and we do not retain data for longer than is necessary for the purposes for which it was collected.
Payment data — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard transaction details — is processed through secure, certified payment gateways. 689bt does not store full card numbers or mobile banking PINs on its servers. Payment processors used by 689bt are contractually bound to maintain equivalent data security standards.
689bt uses cookies and similar tracking technologies solely to maintain session continuity, analyse platform performance, and personalise your gaming experience. We do not use third-party advertising cookies. You may adjust cookie preferences through your browser settings, though some features of the 689bt platform may not function correctly if essential cookies are disabled.
Your privacy matters to us. This Privacy Policy describes how 689bt collects, uses, stores, and protects your personal information when you use our platform. By registering an account or using any part of the 689bt platform, you confirm that you have read and understood this policy and consent to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of the 689bt platform.
1 Introduction
689bt ("we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "your", "the Player") who access or use the 689bt platform at https://689bt.io. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. It is intended to give you clear, transparent information about our data practices so that you can make informed decisions about using our services.
This policy applies to all personal data collected through the 689bt website, mobile-optimised platform, customer support channels (including live chat and email), and any promotional or marketing communications sent by 689bt. It covers players based in Bangladesh and any other jurisdiction where 689bt services are accessible.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, which together form the full agreement between you and 689bt governing your use of the platform.
2 Data We Collect
689bt collects personal data from you in the following categories and circumstances:
2.1 Registration Data
When you create a 689bt account, we collect: your full legal name, date of birth, residential address (including city and district within Bangladesh), email address, and mobile phone number. This information is required to create and maintain your account, verify your identity, and fulfil our legal obligations.
2.2 Identity Verification (KYC) Data
To comply with anti-money laundering and know-your-customer obligations, we may request and collect: copies of government-issued photo identification (National ID card, passport, or driving licence), proof of residential address (utility bill, bank statement), and proof of payment method ownership. These documents are stored securely and used only for verification and compliance purposes.
2.3 Financial and Transaction Data
We collect records of all deposits and withdrawals processed through your 689bt account, including transaction amounts (in BDT), timestamps, payment method identifiers (such as the last four digits of a card number or the registered mobile number of a bKash or Nagad wallet), and transaction reference numbers. Full card numbers and mobile banking PINs are never stored on 689bt servers.
2.4 Gaming Activity Data
We record your gaming history on the 689bt platform, including games played, bet amounts, game outcomes, session durations, and responsible gaming tool usage. This data is used to operate the platform, resolve disputes, detect fraudulent activity, and personalise your experience.
2.5 Technical and Device Data
We automatically collect certain technical data when you access the 689bt platform, including: IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session timestamps. This data is collected via cookies, server logs, and similar technologies.
2.6 Communications Data
When you contact the 689bt support team via live chat or email, we retain records of those communications, including your messages, our responses, and any files or screenshots shared during the interaction. This data is used to resolve your query and to improve our customer support service quality.
Data categories at a glance:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, address, email, phone | Account creation & identity |
| KYC / Verification | National ID, proof of address | AML compliance & fraud prevention |
| Financial Data | Transaction history, payment method IDs | Payment processing & auditing |
| Gaming Activity | Bets, game history, session length | Platform operation & responsible gaming |
| Technical Data | IP address, device type, browser | Security & performance analytics |
| Communications | Support chat logs, emails | Customer support & quality assurance |
3 How We Use Your Data
689bt uses the personal data it collects for the following specific purposes:
- Account management: Creating, maintaining, and administering your 689bt player account, including processing account updates and password resets.
- Payment processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banking institutions including Dutch-Bangla Bank, BRAC Bank, City Bank, and Sonali Bank.
- Identity verification: Verifying your age (21+), identity, and eligibility to use the 689bt platform in compliance with our KYC and AML obligations.
- Platform operation: Delivering the games, betting markets, and other features of the 689bt platform, including maintaining accurate game records and resolving disputes over game outcomes.
- Fraud and security: Detecting and preventing unauthorised access, fraudulent transactions, bonus abuse, multi-accounting, and other prohibited conduct as described in our Terms & Conditions.
- Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and to administer responsible gaming tools such as deposit limits, session limits, and self-exclusion requests.
- Customer support: Responding to your queries, complaints, and account-related requests via live chat and email.
- Legal compliance: Meeting obligations under applicable laws, including anti-money laundering regulations, data protection requirements, and any lawful requests from competent authorities.
- Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, reliability, and user experience of the 689bt platform.
- Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time by contacting support or using the unsubscribe mechanism in any marketing email.
4 Legal Basis for Processing
689bt processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing is necessary to perform the contract between you and 689bt (i.e., to operate your account, process payments, and deliver the services described in our Terms & Conditions).
- Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, KYC obligations, and lawful requests from competent public authorities.
- Legitimate interests: Processing is necessary for the legitimate business interests of 689bt, including fraud prevention, platform security, responsible gaming monitoring, and analytics — provided these interests are not overridden by your rights and interests.
- Consent: Where processing is based on your consent (for example, for marketing communications or non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Where 689bt relies on legitimate interests as a legal basis for processing, we carry out a balancing test to ensure that our interests do not override your fundamental rights and privacy interests. You may request further information about these balancing tests by contacting us at [email protected].
5 Data Sharing & Disclosure
689bt does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the following limited circumstances:
5.1 Service Providers
We share necessary personal data with carefully selected third-party service providers who assist us in operating the 689bt platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, and card payment gateways), identity verification providers, cloud hosting and infrastructure providers, customer support software vendors, and fraud detection services. All service providers are bound by contractual data processing agreements that require them to protect your data and use it only for the specified purpose.
5.2 Game Providers
Certain personal data (such as player ID, session token, and betting history) is shared with our certified third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — solely to the extent necessary to deliver their games on the 689bt platform and to resolve disputes regarding game outcomes. Game providers do not receive your full name, address, or payment details.
5.3 Legal and Regulatory Disclosure
We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent public authorities where we are required to do so by applicable law, by court order, or where we believe disclosure is necessary to protect the safety and rights of 689bt, our players, or the public. We will notify you of any such disclosure where permitted to do so by law.
5.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of 689bt's business assets, personal data held by 689bt may be transferred to the acquiring entity. In such circumstances, we will notify affected players in advance and ensure that the acquiring entity is bound by privacy obligations equivalent to those described in this policy.
689bt will never share your personal data with third-party advertisers, marketing agencies, or data brokers. If you receive unsolicited communications purportedly from 689bt requesting personal or financial information, treat them as fraudulent and report them to our support team immediately.
6 Cookies & Tracking Technologies
The 689bt platform uses cookies and similar technologies (including web beacons and local storage) to deliver a consistent, secure, and personalised experience. Cookies are small text files placed on your device when you visit the 689bt website.
6.1 Types of Cookies Used
- Essential cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and cookies that remember your language and currency preferences. The platform cannot operate without these cookies, and they cannot be disabled.
- Performance cookies: Used to collect anonymised data about how players navigate the 689bt platform — such as which pages are visited most frequently and how long sessions last. This data is used to identify technical issues and improve platform performance. No personally identifiable information is collected via performance cookies.
- Functional cookies: Allow the platform to remember your preferences and personalise your experience, such as your last-played game, preferred deposit method, and responsible gaming tool settings.
6.2 Managing Cookies
You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete cookies that have already been set. Please note that disabling essential cookies will prevent you from logging in to your 689bt account and will impair the functionality of the platform.
6.3 No Third-Party Advertising Cookies
689bt does not use third-party advertising or retargeting cookies. We do not permit third-party advertisers to place cookies on the 689bt platform or to track your browsing behaviour across external websites via cookies set during your 689bt session.
7 Data Retention
689bt retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods and principles:
- Active account data: Retained for the full duration of your account's activity on the 689bt platform.
- KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, in accordance with anti-money laundering regulations and internal compliance requirements.
- Financial transaction records: Retained for a minimum of five (5) years from the date of the relevant transaction, for audit, fraud investigation, and legal compliance purposes.
- Gaming activity records: Retained for a minimum of three (3) years, used for dispute resolution, responsible gaming monitoring, and regulatory compliance.
- Customer support communications: Retained for two (2) years from the date of the last interaction, unless the matter relates to an ongoing legal or regulatory process, in which case records are retained until that process is concluded.
- Marketing preferences: Retained until you withdraw consent or opt out of marketing communications.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identified individual. Where anonymisation is not technically feasible, data is securely destroyed in accordance with industry-standard data disposal procedures.
8 Data Security
689bt implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes the following measures:
- 256-bit SSL/TLS encryption on all data transmissions between your device and the 689bt platform.
- Encrypted storage of sensitive data fields, including passwords (stored as salted cryptographic hashes) and KYC document files.
- Role-based access controls ensuring that 689bt staff can only access personal data that is strictly necessary for their specific job function.
- Regular security audits and penetration testing conducted by independent security professionals to identify and remediate vulnerabilities.
- Intrusion detection systems and automated alerts for suspicious login attempts, unusual transaction patterns, and other security anomalies.
- Secure data centre infrastructure with physical access controls, redundant systems, and continuous monitoring.
Despite our robust security measures, no method of electronic transmission or data storage is completely immune to risk. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 689bt will notify affected players and relevant authorities as required by applicable law, without undue delay.
9 Your Rights
As a 689bt player, you hold a number of rights in relation to your personal data. These rights may be exercised at any time by contacting the 689bt support team at [email protected]. We will respond to all valid requests within 30 days of receipt.
- Right of access: You have the right to request a copy of the personal data that 689bt holds about you, along with information about how it is used and with whom it has been shared.
- Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held on your account. Some data fields can be updated directly within your account dashboard.
- Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful — subject to our legal obligation to retain certain records for the periods specified in Section 7.
- Right to restrict processing: You have the right to request that we limit the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
- Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to have that data transmitted to another service provider where technically feasible.
- Right to object: You have the right to object to processing of your personal data that is based on legitimate interests, including profiling for marketing purposes. You may opt out of marketing communications at any time without affecting your ability to use the 689bt platform.
- Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
To exercise any of the rights listed above, please send a written request to [email protected] with the subject line "Data Rights Request" and include your registered username and a clear description of the right you wish to exercise. We may request additional verification of your identity before processing your request.
10 Children's Privacy
The 689bt platform is strictly intended for adults aged 21 years and above. 689bt does not knowingly collect, store, or process personal data relating to individuals under the age of 21. Our registration process includes age verification steps designed to prevent underage access, and our KYC process requires documentary proof of age before withdrawal facilities are activated.
If you are a parent or guardian and you believe that a person under the age of 21 has registered an account on the 689bt platform or has provided us with personal data, please contact us immediately at [email protected]. Upon confirmation, we will take immediate steps to close the account, delete the relevant personal data, and return any deposited funds in accordance with our minor player protection procedures.
21+ Only. Access to and use of the 689bt platform is strictly prohibited for individuals under the age of 21. If you are under 21, please leave this site immediately.
11 Third-Party Links
The 689bt platform does not contain links to third-party websites for commercial or advertising purposes. However, game interfaces provided by third-party studios such as Pragmatic Play, Evolution Gaming, and Spribe operate within their own technical environments. 689bt is not responsible for the privacy practices of third-party game providers and recommends that you review their individual privacy policies where relevant.
689bt accepts no responsibility or liability for the content, privacy practices, or data security of any third-party services that may be accessible via links placed within game interfaces, and your use of any such third-party services is entirely at your own risk.
12 International Data Transfers
689bt primarily serves players based in Bangladesh and processes the majority of personal data within secure data centre infrastructure. However, some of our third-party service providers — including cloud infrastructure providers, KYC verification services, and certain game studios — may process data in jurisdictions outside Bangladesh.
Where personal data is transferred internationally, 689bt ensures that appropriate safeguards are in place to protect your data, including contractual obligations on the receiving party to maintain data protection standards equivalent to those described in this policy. We do not transfer personal data to jurisdictions that do not offer an adequate level of data protection without first implementing appropriate safeguards.
13 Updates to This Privacy Policy
689bt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or an on-platform notification, and the updated policy will be published on this page with a revised "Last Updated" date at the top.
Your continued use of the 689bt platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we are protecting your data. If you disagree with any changes, you may request account closure by contacting our support team.
14 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 689bt handles your personal data, please contact our Data Support team using the following details. All contact information is provided as plain text — please do not attempt to send sensitive personal documents via unsecured channels.
- Email: [email protected]
- Subject Line: "Privacy Policy Query" or "Data Rights Request"
- Live Chat: Available 24/7 via the platform at 689bt.io
- Response Time: Email responses within 24–48 hours; live chat responses within minutes
- Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (UTC+6)
For data rights requests (access, rectification, erasure, portability), please include your registered 689bt username and a brief description of your request in your email. We will verify your identity before processing any request that involves disclosing or modifying your personal data.
Your Privacy is Protected. Now Enjoy the Platform.
With your data secured by 689bt's robust privacy framework, you can explore our full game catalogue, check our FAQ for common queries, or log in to your account and start playing today.